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PKE Mobility Solutions Support
PAM Parking V3.1.0 released

Release Notes 3.1.0

  1. PKE Mobility Solutions Support
  2. PKE Mobility Solutions - PAM Helpdesk

PKE Mobility Solutions - PAM Helpdesk

Welcome!

Find information or raise a request for PKE Mobility Solutions using the options provided.

You need a receipt for your EV-charging payment?

PAM Charging receipts

Status of PAM services:

PAM Parking
PAM Charging

  • Report a system problem

    Let us know if something isn't working properly and we'll aim to get it back up and running quickly.

  • Get general help with PAM

    Get assistance for general problems and questions around using PAM services

  • Register for a new Charging account

    Register for a new Charging account

  • Request a new admin-account

    Request a new backoffice-account for a system.

  • PKE Heimladen - Anfrage für Rückerstattungen

    PKE Heimladen

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